VollstÀndige Beschreibung
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now weâre building the delivery of (almost) everything and youâll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnât always easy, but itâs definitely exciting. Here youâll learn more, build more, and ship more than in most other companies. Youâll be challenged a lot, but also have a lot of fun on the way. So, if youâre a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What youâll be doing:
Youâll lead and grow our high-performing Support team by hiring top talent, mentoring team members, and ensuring we exceed performance targets. By setting a high bar for service and leading through example, youâll foster a team culture of excellence, engagement, and accountability.
Day-to-day in this role youâll:
- Recruit, mentor, and manage a customer-facing support team.
- Provide regular feedback and hold performance reviews to ensure KPI achievement.
- Lead by example in customer interactions and set ambitious service targets.
- Run team engagement initiatives such as feedback sessions and workshops.
- Analyze data and translate insights into clear actions for improvement.
- Collaborate cross-functionally to ensure consistent tone and service across stakeholders.
Our humble expectations:
- Previous experience leading a customer-facing team.
- Strong communication skills in both Hungarian and English.
- Analytical mindset with the ability to turn data into actionable steps.
- A passion for mentoring and helping others grow.
- Ability to multitask and thrive in a fast-paced environment.
- Hands-on, proactive, and solutions-oriented attitude.
What we offer:
- Wolt Credits
- Employee Assistance Programme (EAP)
- Cafeteria - SZĂP card - Wolt MagyarorszĂĄg Kft
- Breakfast, fruits, and snacks in the office
- Dog-friendly office
Next steps:
If this sounds like the right opportunity for you, we canât wait to get to know you. Apply now and join our journey!
Our Commitment to Diversity and Inclusion
Weâre committed to growing and empowering a more inclusive community within our company, industry, and cities. Thatâs why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.