Senior Technical Support Engineer

What you will do: Provide advanced technical support to customers via phone, online, and email Offer root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems, and assist peers in doing the same Verify issues before involving development teams Work closely with the Product and Development teams to address the needs of our clients Respond to …