Business Analyst (Business Banking Digital Channels & Onboarding)

The Business Analyst Business Banking Digital channels & Onboarding, working as a Customer Journey Expert (CJE) in the Agile Organization, has end-to-end responsibility for the analysis, management, harmonization of end-to-end SMEs customer processes across ING SME acquisition products, commercial products, services, digital channels (App and Web) with a view to achieve a frictionless customer experience, improve process efficiency and time to activation. The Business Analysts plays a key role …