Head of Customer Experience

Customer Experience Lead MBM are working exclusively with a leading London-based transport company to appoint a Customer Experience Lead . This is a newly created role, offering a unique opportunity to shape and deliver an outstanding, end-to-end customer journey across their transportation services. The Role This is a director-level position, leading a team of 5, with significant visibility across the business. You will take ownership of the customer experience strategyusing data and insights …