Senior Customer Success Manager - SaaS (m/f/x)

Your mission As a Senior Customer Success Manager – SaaS (m/f/x), you are responsible for ensuring that all customers using Rail-Flow’s Software-as-a-Service solutions realize the maximum possible value from our products. Your core mission is to systematically analyze product usage across the entire customer base , identify deviations from expected or potential usage, and proactively intervene where needed to improve adoption, satisfaction, and long-term retention. For large and strategic custo…