Head of Workforce Management Marketplace Experience

Job Description YOUR MISSION We are looking for a Head of Workforce Management (WFM), Marketplace Experience to own the end-to-end planning engine behind Glovo's global customer support operation; covering demand forecasting, BPO staffing, real-time operations, and agent productivity at scale across all markets. You will be operating in one of the most analytically demanding, fast-moving environments in Glovo. The team you'll inherit is capable but underdeveloped, and the role comes with three …