Job Opportunity: Real-Time Analyst - Join Our Team in Barcelona!

Are you passionate about optimizing call center operations in a dynamic and fast-paced environment? We're looking for a Real-Time Analyst to join our growing team in Barcelona! Key Responsibilities: Monitor and analyze real-time call center operations to ensure optimal staffing levels and service targets are met. Adjust schedules in real-time based on call volume, agent availability, and other key factors. Track and report on vital performance metrics, including service levels, occupancy, and a…