Help & Instructions

How to use Trixtu

Everything you need to know - events, tickets, communities, services and more.

Events

Finding events

Go to Events

Click Browse Events in the navigation bar.

Filter by community

Use the community selector to pick your nationality or leave it on All.

Filter by location

Select a country and city, or click Use my location to find events near you within 25 km.

Filter by category & date

Narrow down by category (Party, Networking, Cultural) and sort by date or popularity.

💡Events from Ticketmaster are also shown alongside community events - they're marked with a TM badge.

Creating an event

You need to be logged in. Click the Create Event button in the top navigation.

Fill in the details

Add title, description, date & time, location (with map pin), category, community, and a cover photo.

Set up tickets (optional)

Add one or more ticket types with names, prices and quantities. Leave blank for free / RSVP-only events.

Connect Stripe to sell tickets

To receive payments you must connect a Stripe account via Dashboard > Stripe Connect. Dashboard → Stripe Connect.

Publish

Review and click Publish Event. Your event is now live and visible to everyone.

💡You can add highlights and FAQs to your event page to answer common questions from attendees.

Managing your event

Edit event

Go to Dashboard > Events > Edit to update any details.

View attendees

See the full attendee list and ticket holders from Dashboard > Attendees.

Manage refunds

Approve or reject refund requests from Dashboard > Refunds.

Reviews & Q&A

Attendees can leave reviews and ask questions on your event page.

Tickets & Payments

Buying tickets

Open the event page

Find the event you want and click on it to open the detail page.

Select ticket type & quantity

Choose the ticket type and how many you need, then click Get Tickets.

Enter your details

You can check out as a guest (just email) or log in for easier order tracking.

Pay securely via Stripe

Enter your card details in the secure Stripe payment form and confirm.

Receive your ticket

After payment you'll get a confirmation email with your digital ticket and QR code.

Your digital ticket

Find your ticket

Go to Dashboard > Orders and click View Ticket. Dashboard → Orders.

QR code

Show the QR code at the event entrance for scanning.

Download PDF

You can also download a PDF version to print or save offline.

💡Your ticket is also accessible at /checkout/ticket/[orderId] - bookmark it before the event.

Requesting a refund

Open your ticket

Go to Dashboard > Orders > View Ticket.

Submit a refund request

Click Request Refund and explain the reason. Refunds are subject to the organizer's refund policy.

Wait for the organizer's decision

The organizer will approve or reject. If approved, the amount is refunded within 5-10 business days.

Stripe Connect (for organizers)

Go to Stripe Connect

Navigate to Dashboard > Stripe Connect. Dashboard → Stripe Connect.

Complete Stripe onboarding

You'll be redirected to Stripe to create or link your account. Fill in your banking and identity details.

Start receiving payments

Once verified, ticket revenue goes directly to your Stripe account minus the platform fee.

💡You can check your payouts and account status directly in your Stripe dashboard from Dashboard > Stripe Connect.

Communities & Chat

Finding & joining communities

Browse communities

Go to Communities in the navigation. Filter by country or search by name. Communities.

Join a community

Open a community and click Join. Public communities are open to all. Private ones may require approval.

Start chatting

Once you're a member, you have access to all channels - General, Housing, Jobs, Meetups and more.

Creating a community

Click Create Community

Go to Communities > Create. You must be logged in. Communities → Create.

Fill in the details

Add a name, a unique URL slug, description, city, country, and an optional logo.

Choose visibility

Public - anyone can join. Private - members need approval.

Default channels

Your community is created with default channels: General, Housing, Jobs, Meetups, Announcements.

Chat features

Threads & replies

Reply directly to a message to create a thread.

Reactions

React to messages with emoji by hovering over them.

Pin messages

Moderators can pin important messages in a channel.

Manage channels

Admins can add, rename or reorder channels from Community Settings.

Member roles

MemberSend messages, react, reply to threads

ModeratorAll member permissions + pin messages, manage members

AdminFull control - settings, channels, roles, community info

Services

Finding services

Go to Services

Visit Services from the navigation. Services.

Filter by category

Choose a category: Legal & Immigration, Financial, Health, Real Estate, Relocation, Translations and more.

Filter by location

Select a country and city, or use geolocation to find services near you.

Contact the provider

Open a service page and use the phone, email, WhatsApp or contact form to get in touch.

💡Services with a Verified badge have been reviewed and approved by the Trixtu team.

Adding your service

Go to Submit a Service

Click Add your service for free on the Services page. Services.

Fill in the form

Enter business name, description, category, location, contact details, languages spoken, and a photo.

Submit for review

Our team reviews submissions and approves them within a few business days.

Manage from dashboard

Once approved, manage your service from Dashboard > Services. Dashboard → Services.

Profile & Account

Your profile

Edit profile

Update your name, bio, photo, city and social links from Settings > Profile.

Change email

Go to Settings > Email. A verification email will be sent to the new address.

Change password

Go to Settings > Password. You'll need to enter your current password first.

Follow users

Follow organizers to stay updated on their upcoming events.

Private messages

Start a conversation

Open an organizer's profile and click Send message, or go to Messages directly. Messages.

Real-time chat

Messages are delivered instantly. Unread conversations show a dot indicator in the navigation.

My RSVPs & tickets

All events you've signed up for or purchased tickets to are in My Events. My Events.

Account security & deletion

Close account

Go to Settings > Close Account. This permanently deletes your data.

Support

Having issues? Contact us at [email protected] and we'll help.

Utile (Blog)

The Utile section contains guides, tips and articles written specifically for expats in Europe - housing, visas, healthcare, taxes, language learning and more. Utile.

Browse articles

Filter by tag to find articles relevant to your situation.

Multilingual

Articles are available in multiple languages - use the language switcher.

Comments

Leave a comment on any article - logged in or as a guest.

Reading progress

A progress bar shows how far through the article you've read.

Developer API

Trixtu provides a public API for developers to create and manage events programmatically.

Getting an API key

Go to Settings > API

Navigate to Settings > API Keys. Settings → API Keys.

Generate a key

Click Create API Key, give it a name and copy the key - it won't be shown again.

Use the key in requests

Pass the key in the Authorization header as a Bearer token.

Create an event via API

POST /v1/events
Authorization: Bearer YOUR_API_KEY
Content-Type: application/json

{
  "title": "Romanian Night in Berlin",
  "description": "...",
  "date": "2025-09-20T20:00:00Z",
  "location": "Mitte, Berlin",
  "city": "Berlin",
  "country": "germany",
  "category": "party",
  "community": "romanian",
  "price": 10,
  "currency": "EUR"
}

💡API keys track usage. You can revoke them at any time from Settings > API.

Still need help?

Can't find what you're looking for? Reach out and we'll get back to you.