Global Incident Problem Manager

This is a senior operational role combining Incident Manager and Help Desk Manager responsibilities. The person will act as the main point of ownership for Incident Management , including process definition, escalation handling, and service quality improvement. What we offer: B2B Contract Flexible rate 3 days in office Krakow, 2 days from home Main Responsibilities Act as Incident Manager and Help Desk Manager Manage and oversee Level 1 support , including: Handling and monitoring incoming inci…