Senior Consultant – Microsoft Dynamics Contact Center Customer Service B2B

Responsibilities We are looking for a Senior Consultant with strong hands-on experience in Microsoft Dynamics 365 Contact Center. The role focuses on the functional and technical implementation of a modern omnichannel contact center platform, excluding deep voice or telephony architecture responsibilities. Configure and implement Microsoft Dynamics 365 Contact Center features. Design and implement routing, queues, and case management concepts. Support integration with surrounding CRM and busine…