Senior Data Analyst Customer Experience

Your main responsibilities: -Take full ownership of the Customer Experience data infrastructure, ensuring data integrity and alignment across operational reporting. -Oversee and audit performance-based incentive systems to ensure precise bonus and reward calculations. -Continuously monitor productivity metrics and Average Handle Time (AHT) to streamline service efficiency. -Analyze agent performance to identify operational bottlenecks and uncover high-impact cost-saving opportunities. -Oversee …